Support : Issue #{{ticket.id_support}}

Open
Closed
Email Ticket

Internal Warning


No action is required.

Email Ticket

Name
{{ticket.name}}
Email
{{ticket.email}}

New User or Driver

Order #{{ticket.order.id_order}}

Pay / Type
{{ticket.order.pay_type | capitalize}} / {{ticket.order.delivery_type | capitalize}}
Placed At
{{ticket.order.date | localtime | timestamp | date: "MM/dd hh:mm a"}} ()
Status
{{ticket.order.status.status}} {{ticket.order.confirmed ? 'Confirmed' : 'Placed'}}
Desired Delivery Time
{{ticket.order.date_delivery | convertimeformat:ticket.restaurant.timezone:'MMMM Do YYYY, h:mm:ss a'}}  ({{ticket.order.date_delivery | convertimeformat:ticket.restaurant.timezone:'z'}})
{{ticket.order.date_delivery | convertimeformat:account.user.timezone:'MMMM Do YYYY, h:mm:ss a'}}  ({{ticket.order.date_delivery | convertimeformat:account.user.timezone:'z'}}) Pre ordered
ETA
{{eta.time | formatPrice}} minutes
Refunded
Yes



Address #{{ticket.order._address.id_address}}


{{ticket.order._address.address}}

Approve this address

Campus Cash Already Charged

{{ticket.order.campus_cash_charged_info.name}}
by {{ticket.order.campus_cash_charged_info.date}}
Mark as already charged



Staff #{{ticket.staff.id_admin}}

Name
{{ticket.staff.name}}
Community
{{community}}
Driver
Yes
Brand Representative
Yes
Community Manager
Yes
Customer Service
Yes
Is Working
Yes No

Customer #{{ticket.user.id_user}}


Order Status Time
#{{order.id_order}}
Rejected Canceled Accepted Pickedup Delivered {{order.update | convertimeformat:account.user.timezone:'h:mm:ss a'}}  ({{order.update | convertimeformat:account.user.timezone:'z'}})

Restaurant #{{ticket.restaurant.id_restaurant}}

Name
{{ticket.restaurant.name}}
Delivery by
{{ticket.restaurant.delivery_service ? 'Crunchbutton' : 'Restaurant'}}
Relationship
{{ticket.restaurant.formal_relationship ? 'Formal' : 'Informal'}}
Notification Sent
{{ticket.restaurant.order_notifications_sent ? 'Yes' : 'No'}}

Community #{{ticket.community.id_community}}

Name
{{ticket.community.name}}
Is Auto Closed
Yes No
All Restaurants
Closed Open
3rd Party Restaurants
Closed Open

Driver #{{ticket.order.driver.id_admin}}

Name
{{ticket.order.driver.name}}
Delivering
 {{ticket.order.driver.deliveries.length}}  0
Shift ends in
{{ticket.order.driver.shift_ends}} Shift ended
Distance
{{eta.distance | formatPrice}} miles

Comments

{{comment.name}}: {{comment.hour}}
{{comment.body}}


Location

BETA