Dispute

Dispute #{{dispute.id_stripe_dispute}}

Reason
{{dispute.reason}}
Date
{{dispute.date | convertimeformat:account.user.timezone:'MMMM Do YYYY, h:mm:ss a'}}  ({{dispute.date | convertimeformat:account.user.timezone:'z'}})
Due to
{{dispute.due_to | convertimeformat:account.user.timezone:'MMMM Do YYYY, h:mm:ss a'}}  ({{dispute.due_to | convertimeformat:account.user.timezone:'z'}})
Amount
${{dispute.charged}}
Status
Needs Response Under Review Lost Won {{dispute.status}}
Submission Count
{{dispute.submission_count}}/{{evidence_send_limit}}

Log

Status Date  
Dispute Created Dispute Updated Evidence Sent {{log.type}}
{{log.date | convertimeformat:account.user.timezone:'MMMM Do YYYY, h:mm:ss a'}}  ({{log.date | convertimeformat:account.user.timezone:'z'}}) View Evidence

Order #{{dispute.order.id_order}}

Placed At
{{dispute.order.date | convertimeformat:account.user.timezone:'MMMM Do YYYY, h:mm:ss a'}}  ({{dispute.order.date | convertimeformat:account.user.timezone:'z'}})
{{dispute.order.processor == 'stripe' ? 'Stripe' : 'Balanced'}}
{{dispute.order.txn}} {{dispute.order.txn}}
User Agent
{{dispute.order.agent}}
Refunded
Yes

Customer #{{dispute.user.id_user}}

Name
{{dispute.user.name}}
Phone
{{dispute.user.phone | formatPhone}}
Address
{{dispute.user.address}}


Evidence

Basic Info

Status:
Last Sent Evidence Draft
Customer Purchase IP:
{{evidence.customer_purchase_ip}}
Service Date:
{{evidence.service_date}}
Shipping Date:
{{evidence.shipping_date}}

  • Customer Name:
    Required.
  • Customer Email:
  • Product Description:
    Required.
  • Shipping Address:
    Required.
  • Additional Info:
  • Access Activity Log:

More Info

  • Billing Address:
    Required.
  • Shipping Carrier:
    Required.
  • Receipt Image: